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Frequently Asked Questions (FAQs)

Overview

Welcome to the YC365 Frequently Asked Questions section. Here you'll find answers to the most common questions about our decentralized prediction market platform. Whether you're a new user getting started or an experienced trader looking for specific information, this comprehensive FAQ will help you find the answers you need.

Quick Navigation

🚀 Getting Started Questions

💰 Trading Questions

1. What is YC365?

YC365 is a decentralized prediction market platform built on Binance Smart Chain (BSC) where users can trade on the outcomes of real-world events. We combine blockchain security with user-friendly interfaces to make prediction markets accessible to everyone.

2. How do I get started?

  1. Install MetaMask or compatible EVM wallet
  2. Configure BSC network in your wallet
  3. Acquire USDT (BEP-20) and BNB for gas fees
  4. Visit dapp.yc365.io and connect your wallet
  5. Make your first deposit
  6. Start trading on prediction markets

3. What can I trade on?

We offer prediction markets on various categories: - Sports: Football, basketball, tennis, and other sporting events - Politics: Elections, policy decisions, political developments - Economics: GDP reports, inflation data, market performance - Technology: Product launches, adoption metrics, industry developments - Entertainment: Awards shows, reality TV, celebrity events - Cryptocurrency: Price predictions, adoption metrics, regulatory developments

4. How much does it cost to trade?

  • Trading Fee: 0.15% (1.5/1000) on executed trades
  • Gas Fees: BSC network fees (typically 0.005-0.02 USDT equivalent in BNB)
  • Deposit/Withdrawal: No platform fees (only network gas fees)

5. What are YES/NO tokens?

Every prediction market creates two tokens: - YES tokens: Represent belief the event will occur - NO tokens: Represent belief the event will NOT occur - Pricing: Token prices range from 0.01 to 0.99 USDT - Settlement: Winning tokens become worth 1.00 USDT, losing tokens become worthless

Account and Security

Account Management

  • Wallet Required: You need an EVM-compatible wallet (MetaMask recommended)
  • No KYC: No identity verification required for basic trading
  • Decentralized: Your funds are held in smart contracts, not by us
  • Access: Access your account from any device with your wallet

Security Features

  • Smart Contract Audits: All contracts professionally audited
  • Open Source: Contract code publicly available
  • Multi-signature: Critical operations require multiple signatures
  • Insurance: Platform insurance for additional protection

Fund Safety

  • Blockchain Security: Funds protected by BSC blockchain security
  • Smart Contracts: Audited contracts handle all fund management
  • No Custody: We don't hold your funds directly
  • User Control: You maintain control of your private keys

Trading Basics

How Trading Works

  1. Choose Market: Select event you want to predict
  2. Pick Side: Buy YES if you think it will happen, NO if you don't
  3. Set Price: Choose price you're willing to pay (limit order)
  4. Execute Trade: Confirm transaction in your wallet
  5. Monitor Position: Track your position value
  6. Exit or Hold: Sell early or hold until resolution

Profit Mechanisms

  • Trading Profits: Buy low, sell high before event resolution
  • Settlement Profits: Hold until resolution for potential 100% returns
  • Market Making: Provide liquidity and earn from spreads

Risk Management

  • Position Sizing: Never risk more than you can afford to lose
  • Diversification: Spread risk across multiple events
  • Research: Always research events before trading
  • Start Small: Begin with small amounts while learning

Technical Support

Platform Issues

  • Browser Issues: Clear cache, try different browser
  • Wallet Connection: Ensure wallet is unlocked and on BSC network
  • Transaction Failures: Check gas fees and network status
  • Balance Updates: Allow time for blockchain confirmation

Getting Help

  • Documentation: Comprehensive guides and tutorials
  • Community: Active Telegram and Discord communities
  • Support Team: 24/7 customer support available
  • FAQ Search: Use search function to find specific answers

Platform Features

Trading Features

  • Limit Orders: Set exact prices for your trades
  • Order Book: See all pending buy and sell orders
  • Real-time Prices: Live price updates and market data
  • Portfolio Tracking: Monitor all your positions and performance

Advanced Features

  • Market Analytics: Detailed market statistics and trends
  • Price Charts: Historical price charts and analysis tools
  • Mobile Optimized: Full functionality on mobile devices
  • Multi-language: Available in 6 languages

Coming Soon

  • Mobile Apps: Native iOS and Android applications
  • Advanced Orders: Stop-loss, iceberg, and conditional orders
  • Social Features: Follow and copy successful traders
  • Additional Assets: More cryptocurrencies and stablecoins

Regulatory and Compliance

  • Decentralized Platform: Operates as decentralized protocol
  • Global Access: Available worldwide (check local regulations)
  • Compliance: Designed with regulatory considerations
  • User Responsibility: Users responsible for local compliance

Tax Considerations

  • Trading Gains: May be subject to capital gains tax
  • Record Keeping: Platform provides transaction history
  • Jurisdiction Dependent: Tax treatment varies by country
  • Professional Advice: Consult tax professionals for guidance

Troubleshooting

Common Issues

"Transaction Failed"

  • Check BNB balance for gas fees
  • Verify you're on BSC network
  • Try higher gas price
  • Contact support if persistent

"Cannot Connect Wallet"

  • Unlock MetaMask
  • Switch to BSC network
  • Refresh page
  • Clear browser cache

"Balance Not Updating"

  • Wait for blockchain confirmation
  • Refresh page after 30 seconds
  • Check transaction on BSCScan
  • Contact support with transaction hash

"Order Not Filling"

  • Check if price is competitive
  • Verify market liquidity
  • Consider using market orders
  • Monitor order book depth

Performance Issues

  • Slow Loading: Check internet connection, try different server
  • High Gas Fees: Wait for lower network congestion
  • Order Delays: Network congestion may slow execution
  • Display Issues: Clear browser cache, update browser

Community and Resources

Learning Resources

  • Video Tutorials: Step-by-step video guides
  • Written Guides: Comprehensive documentation
  • Webinars: Regular educational sessions
  • Blog: Market insights and platform updates

Community Channels

  • Telegram: Real-time chat and support
  • Discord: Technical discussions and community
  • Twitter: News and announcements
  • Reddit: Community discussions and feedback

Developer Resources

  • API Documentation: For developers building integrations
  • Smart Contract Code: Open source contract code
  • Technical Specs: Platform technical specifications
  • Developer Support: Dedicated developer assistance

Contact Information

Support Channels

  • In-App Support: Built-in help system
  • Email Support: support@yc365.io
  • Community Forums: Ask questions in community channels
  • Documentation: Comprehensive self-help resources

Response Times

  • Critical Issues: Within 1 hour
  • General Support: Within 24 hours
  • Community Questions: Usually answered within minutes
  • Documentation Updates: Regularly updated based on feedback

Can't find what you're looking for?

  1. Search: Use the search function to find specific topics
  2. Browse Categories: Check the specific FAQ categories above
  3. Community: Ask in our Telegram or Discord channels
  4. Contact Support: Reach out to our support team directly

We're constantly updating our FAQ based on user feedback. If you have suggestions for additional questions or improvements, please let us know!